Terms of service
1. About these terms
These terms cover your use of NutriPlatform (“the service”), software that helps nutritionists, dietitians and health coaches manage clients, plans, appointments, messages and invoices. In these terms, “we” and “us” mean NutriPlatform.
By creating an account, accepting an invitation or using the service, you agree to these terms and to our privacy policy. If you sign up for a business, you confirm you are allowed to accept these terms on its behalf.
2. Your account
You must be at least 18 to open a practice account or join one as staff. You must give accurate details when you sign up and keep your login secure. Tell us straight away at hello@nutriplatformapp.com if you think someone else has used your account.
The person who signs up becomes the practice’s owner. The owner decides who is invited and what role each person has. You are responsible for what happens under your account and for the staff you invite, including removing their access when they leave.
Clients can use the client portal only after a practice invites them. The practice decides what they can see.
3. Your data and your clients
You own the data you put into NutriPlatform. You are the data controller for your clients’ data under Sri Lanka’s Personal Data Protection Act No. 9 of 2022 and any other law that applies to you. That means you are responsible for:
- having a lawful basis, such as recorded consent, for collecting and using client data, including health data;
- responding to clients who ask to see, correct or erase their data, or who withdraw consent;
- the accuracy of what you record and the invoices you send.
We process client data only on your behalf and only to provide, secure and support the service, as set out in our privacy policy. We never sell it or use it for advertising.
4. Professional responsibility
NutriPlatform is a record-keeping and communication tool. It does not give medical or nutritional advice, and it does not diagnose or treat anything. Clinical decisions, and any licence or registration your work needs, remain yours.
Calorie and macro totals and food-database results (from Edamam and USDA FoodData Central) are estimates. Check them with your own professional judgement.
Clients: messages in NutriPlatform are not for emergencies. If you need urgent help, contact a doctor or your local emergency services.
5. Acceptable use
Don’t misuse the service. In particular, don’t:
- try to access another practice’s data, or test or bypass our security;
- upload unlawful content, malware, or data you have no right to hold;
- use messaging or email features to send spam;
- interfere with the service, or copy, resell or reverse-engineer it, except where the law allows.
6. Third-party services
You can sign in with Google or Apple, and food search uses outside databases. Those providers’ own terms also apply when you use them. We may change or remove these integrations.
7. Plans, trials and payment
Every new practice starts with a free trial, and no card is needed. Paid plans and prices are shown on our pricing section. We will give the owner at least 30 days’ notice by email before any charges begin or prices change.
Fees are billed in advance for each billing period and are non-refundable, except where the law requires a refund. If a payment is overdue, we may limit the account to read-only access after telling you.
Invoices you create in NutriPlatform are between you and your client. We do not collect or hold those payments.
8. Cancellation and your data
The owner can cancel at any time by contacting us. We may suspend or close an account that breaks these terms or puts the service or other users at risk. Where it is reasonable, we will warn you first.
After an account closes, you have 30 days to ask us for an export of your data. After that we delete it, or anonymise it where the law requires financial records to be kept. Backups are overwritten on their normal cycle.
9. Availability
We work to keep the service available and secure, but we can’t promise it will never be interrupted or error-free. We may carry out maintenance, and we may add, change or remove features. If we remove something important, we will give reasonable notice where we can. Keep your own copies of any records you are required to hold.
10. Our intellectual property
We own the software, design and branding of NutriPlatform. These terms give you a right to use the service, not ownership of it. If you send us feedback, we may use it freely.
11. Disclaimers and limitation of liability
The service is provided “as is”. As far as the law allows, we give no implied warranties, such as fitness for a particular purpose.
As far as the law allows, we are not liable for indirect or consequential loss, or for lost profits, revenue, goodwill or data. Our total liability for all claims is limited to the larger of the fees you paid us in the 12 months before the claim, or USD 100. Nothing here limits liability that the law does not allow us to limit.
12. Indemnity
You agree to cover our costs for claims by others, including your clients, that arise from your professional services, from data you had no right to use, or from your breach of these terms.
13. Changes
We may update these terms. We will tell account owners by email at least 30 days before material changes take effect. If you keep using the service after that, you accept the new terms.
14. Governing law
These terms are governed by the laws of Sri Lanka, and the courts of Colombo have jurisdiction over any dispute.